Torfal policies

Torfal policies aim at:
1. Satisfying our customers and exceeding their expectations with global solutions, thus reinforcing a growing connection and loyalty towards our brand;
2. Maintaining a continuous improvement philosophy within our company;
3. Securing the Delivery Time Compliance System;
4. Create value added solutions dedicated to our client’s business;
5. Promote team spirit, endeavor and dedication of all our members as well as a true culture of continuous improvement.
6. Involve all our stakeholders in our Management System.
7. Comply and enforce compliance with sectorial and environmental legal requirements and regulations.
8. Minimize our environmental impact.
Colmeal da Torre, 23 de Abril de 2018

Client orientation
We pursue the knowledge of each of our clients’ needs and strive to offer them a service in excellence, speed, innovation, flexibility and above all effectiveness.
Focus on results
We share and commit ourselves to the targets and goals agreed with our clients, relentlessly working on the achievement of the desired result.
Ethical conduct
We ensure total confidentiality, respect and integrity with all our stakeholders with zero tolerance towards illicit or doubtful activities.

Excellence and innovation
We thrive to serve in excellence through anticipating our clients’ needs – that means constant innovation on products and services that may differentiate and bring us competitive advantage in the long run.
Environmental awareness
We are totally compliant with national legislation and EU regulations, and pay particular attention to our environmental impact setting up monitoring controls to minimize it. We share and communicate environmental good practices and behaviors not only to our own teams, but to the rest of our value chain.
Social responsibility
Based on a small community we understand the economic and social impact that our business represents, thus actively support local initiatives to strengthen our bonds.

Torfal is an equal opportunity provider and employer. We condemn any form of discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income, political beliefs, or reprisal or retaliation for prior civil rights activity.
Health and Safety
We thoroughly respect legislation and regulations from the EU and promote healthy and safe working conditions with access to essential security equipments, PPE’s and medical care within our premises.